At New Century Hotel, we are committed to protecting the privacy and personal data of our guests when accessing and using our services. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide to us.
1. Purpose of Information Collection
We collect personal information from guests for the following purposes:
- To confirm and process room or service reservations.
- To contact and assist guests throughout their stay.
- To send promotional materials and special offers with guest consent.
- To enhance service quality and improve customer experience.
- To fulfill accounting and record-keeping obligations in accordance with applicable laws.
2. Scope of Collected Information
Personal information may include, but is not limited to:
- Full name, date of birth, gender.
- Email address, phone number.
- ID/Passport number.
- Payment information (not stored directly on our system).
- Booking details, duration of stay, special requests.
3. Use of Information
Guest information is used internally by:
- Front Desk, Sales & Marketing, and Customer Service teams at New Century Hotel.
- Authorized third parties involved in reservation processing and online payments (if applicable).
- We do not share or sell your personal information to third parties without your consent.
4. Information Retention Period
Personal data will be retained:
- For as long as necessary to provide services or fulfill contractual obligations.
- Or as required by current accounting and financial record-keeping regulations.
5. Information Security
We implement appropriate technical and organizational measures to protect personal data from:
- Unauthorized access, loss, misuse, or alteration.
- Measures include internal access control, secure server storage, and strict data handling protocols.
6. Guest Rights
Guests have the right to:
- Access, correct, or request deletion of their personal information.
- Opt out of marketing communications at any time.
- Submit feedback or complaints regarding the misuse of their information.
For assistance, please contact us at:
7. Links to Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the content or privacy practices of those websites.
8. Policy Updates
This policy may be updated when necessary. Any changes will be published on our website and become effective immediately upon posting.
If you have any questions or concerns regarding our Privacy Policy, please do not hesitate to contact us for further support.
